We make every effort to accommodate visitors with physical disabilities.
Parking spaces are reserved for disabled guests in Lots A, B, and D. (See map.)
Non-motorized wheelchairs are available from the Visitor Center Information Desk (near Lot A) and the Information Stations at Panda Plaza (Lots A/B) and Lion/Tiger Hill (Lot D). There is no charge for non-motorized wheelchairs.
Electronic convenience vehicles are available for a rental fee of $25 a day for FONZ members and $30 for non-members at the Visitor Center and the Information Stations at Panda Plaza and Lion/Tiger Hill. They are available on a first-come first-served basis. A state-issued driver's license is required to rent and operate an electronic convenience vehicle.
All Zoo exhibits are wheelchair-accessible. However, please be aware that the Zoo is located on hilly terrain in Rock Creek Park.
In the Visitor Center lobby, a lift gives wheelchair users access to restrooms, water fountains, the Asia Trail shop, and "How Do You Zoo?" Restrooms located along Olmsted Walk are accessible.
During the busier season (beginning in June), a free shuttle picks up visitors in need of a lift at Kids' Farm and drops them off at Panda Plaza/Bus Lot on the hour from 11 a.m. to 6 p.m.
Tours for visitors with hearing or visual impairments may be arranged on a Saturday or Sunday morning by calling 202.633.3025 (voice) at least 4 to 6 weeks in advance.
Zoo welcomes service animals. However, such animals must be walked to another area of the park in the unlikely event that Zoo animals become disturbed. Service animals may not present a safety concern for other visitors and must remain under control.
If you need any assistance, please ask at any Information Station or Parking Booth.
For more information about disabled visitor access to the National Zoo, please call the Guest Services Office at 202.633.4480 or email.