Friends of the National Zoo (FONZ) and the Smithsonian's National Zoo make every effort to accommodate visitors with physical disabilities.
Parking spaces are reserved for disabled guests in Lots A, B, and D. (See map.)
Non-motorized wheelchairs are available from the Visitor Center Information Desk (near Lot A) and the Information Kiosks at Panda Plaza (Lots A/B) and Lion/Tiger Hill (Lot D). There is no charge for non-motorized wheelchairs.
Electronic convenience vehicles are available for a $25 rental fee (for the whole day) at the Visitor Center and the Information Kiosks at Panda Plaza and Lion/Tiger Hill. They are available on a first-come first-served basis. A state-issued driver's license is required to rent and operate an electronic convenience vehicle.
All Zoo exhibits are wheelchair-accessible. However, please be aware that the Zoo is located on hilly terrain in Rock Creek Park.
In the Visitor Center lobby, a lift gives wheelchair users access to restrooms, water fountains, the Asia Trail shop, and "How Do You Zoo?" Restrooms located along Olmsted Walk are accessible.
During the busier season (beginning in June), a free shuttle picks up visitors in need of a lift at Kids' Farm and drops them off at Panda Plaza/Bus Lot on the hour from 11 a.m. to 6 p.m.
Visitors may arrange for sign-language, oral, or cued-speech interpreters for scheduled daily programs by calling 202.633.3025 (voice) at least two weeks in advance.
Tours for visitors with hearing or visual impairments may be arranged on a Saturday or Sunday morning by calling 202.633.3025 (voice) at least four to six weeks in advance.
Zoo welcomes service animals. However, such animals must be walked to another area of the park in the unlikely event that Zoo animals become disturbed. Service animals may not present a safety concern for other visitors and must remain under control.
If you need any assistance, please ask at any Information Station or Parking Booth.
All issues of Smithsonian Zoogoer since January/February 2000 can be listened to.
For more information about disabled visitor access to the
National Zoo, please call the FONZ Guest Services Office at
202.633.4480 or
email.
More
information about accessiblity at the Smithsonian Institution.
