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Guests with Special Needs

The Smithsonian's National Zoo makes every effort to accommodate visitors with physical disabilities. Strollers, wheelchairs and electronic vehicles are available to rent at the Information Stations at the Visitor Center, Panda Plaza and across from the Mane Grill. All Zoo exhibits are wheelchair-accessible. However, please be aware that the Zoo is located on hilly terrain in Rock Creek Park. In the Visitor Center lobby, a lift gives wheelchair users access to restrooms, water fountains, the Asia Trail shop and the "How Do You Zoo?" area. Restrooms located along Olmsted Walk are also accessible. 

If you need any assistance, please ask at any Information Station or parking booth. For more information about disabled visitor access to the Zoo, please call the Guest Services Office at 202-633-4480. 

Wheelchair and Electronic Vehicle Rental

Wheelchairs and electronic vehicles are available on a first-come, first-served basis.

Wheelchair: Free
Electronic Vehicle: Members: $25 | Non-member: $30

Non-motorized wheelchairs are available from the Visitor Center Information Desk (near Parking Lot A) and the Information Stations at Panda Plaza (Parking Lots A/B) and Lion/Tiger Hill (Parking Lot D). There is no charge for non-motorized wheelchairs.

Electronic convenience vehicles are available for rent at the Visitor Center Information Desk and the Information Stations at Panda Plaza and Lion/Tiger Hill.  A state-issued driver's license is required to rent and operate an electronic convenience vehicle.

Stroller Rental

Strollers are available on a first-come, first-served basis.

Single Stroller Rental: Members: $6 | Non-member: $9
Double Stroller Rental: Members: $9 | Non-member: $12

Strollers are available to rent at the kiosk across from the Visitor Center, and at the panda and lion kiosks. Ask at any information kiosk for locations.

Guest Shuttle Service

The Zoo operates a guest shuttle that runs on a continuous loop from the Bus Parking Lot to the lower entrance of the Zoo and back. The shuttle takes 15 to 20 minutes to complete the loop and does not stop at Parking Lot C. 

Shuttle Hours: Summer: 11 a.m. - 6:30 p.m. | Winter: 11 a.m. - 5 p.m.