Contact Us

Phone Numbers

General Information: 202-633-2614

Guest Services: 202-633-2614

Zoo Police: 202-633-4134

Membership Services: 202-633-2922

Donations/Advancement Office: 202-633-3144

Education and Volunteer Office: 202-633-3025

Media Inquiries: 202-633-3055; Please visit the Newsroom for more information.

Image and Copyright Use: 202-633-3055

Lost and Found: For items you may have accidentally left at the Zoo, please call the Zoo Police at 202-633-4134, or visit the Police Office off Olmsted Walk by Mane Grill.

Community News: Are you a neighbor to the Zoo? Please see the Community News page for updates on Zoo projects or to email the neighborhood inbox.

Visiting Address

Smithsonian’s National Zoo & Conservation Biology Institute
3001 Connecticut Ave., NW
Washington, DC 20008

Mailing Addresses

Smithsonian's National Zoo & Conservation Biology Institute
P.O. Box 37012 MRC 5516
Washington, DC 20013

Smithsonian Conservation Biology Institute
1500 Remount Road
Front Royal, VA 22630

General Contact Form

Have a question? Choose from the selections below so that your question is directed to the right department.

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We get A LOT of questions about our giant pandas!

Before you send us a message, be sure you've checked out all the FAQ pages to see if your question has already been answered. Hint: It probably has!

Giant Panda FAQs
Giant Panda Cub FAQs
Giant Panda Estrus FAQs
Giant Panda Facts

Passes begin to open on a rolling basis, one month out. If you're looking for passes for a specific date, please check back 30 days before your intended visit, one week before your visit, and the day before and of your visit.

Have passes you can no longer use? Free up tickets for other guests by calling Etix at 1-800-514-3849, ext. 1 to cancel an entry pass or request a parking pass refund. Refunds for parking are available until the day of your reservation; same-day parking refunds are not available.

Before you send us a message, check the Entry Passes (Tickets) FAQs to see if your question has already been answered.

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Contact Us

Phone Numbers

Visiting Address

Mailing Addresses

We get A LOT of questions about our giant pandas!

Before you send us a message, be sure you've checked out all the FAQ pages to see if your question has already been answered. Hint: It probably has!

Contact Us

About the Zoo

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