TNEW Guide

TNEW has excellent documentation online so this resource will not be a replication of that. Instead, it'll focus on helpful items particular to us.

Table of Contents

Transaction Test

Purchases can be tested on our dev site (e.g. https://nzoo-tnew-test.tnhs.cloud/donate/contribute1).

Tessitura Support advises using an incognito window for testing as cached results can cause issues.

Use the following credentials:

  • credit card account number - use '4' followed by 15 '1's
  • expiration date - anything in the future
  • csv - '123'

Reissue a Confirmation Email in Live

Not all permission levels can do this.

  • Open Tessitura
  • On Constituent search screen find Sydney Peloquin: #1606003 (she's our Tessitura rep)
  • Open the Orders tab
  • Double click order # 1309659
  • In the window that appears click 'print' in bottom center
  • Check the Acknowledgement Box and select TN_EXPRESS_ORDER_CONFIRMATION
  • Click ok
  • This will send to her inbox and she'll forward along (or remind her via email)

Tessitura Support

Tickets can be submitted at: https://hello.tessituranetwork.com/createticket

Donation Add-on Documentation

An add-on to allow asking for a donations while an item is in the shopping cart is a recent addition to our Tessitura site. The settings are configured in the system tables.

Download documentation (pdf)

Member Discount Add-on Documentation

Another add-on that we purchased allows for custom member discounts.

They are stored in a system table called LTR_TNEWCUSTOM_MEMB_DISCOUNT.

Guidelines:

The Discounted Amt column is the actual amount the membership is to be discounted to.

Example: If the normal membership amount is $100 and we are offering a 10% discount, then 90 is the amount placed in this column.

Current Discounts:

There are discounts for seniors, staff, military, and volunteers. Use the promo codes: SENIOR20, STAFF20, MIL20, and VOL20 to get discounts on the lower levels of membership. See system table for details and current discounts.

Download documentation (pdf)

Hosted Payment Settings

Settings for the hosted payment platform (currently WorldPay) can be edited in TNEW. Some of the information does show up for members or donators on payment confirmation pages.

In the TNEW global navigation, select 'Site Setup' and then 'Hosted Payment' in the dropdown.

One Page Giving

To edit the text on the thank you page after making a donation: in TNEW, select the Page Editor, and then, in the next dropdown, 'One-Page Giving Order Information'. Add your text in Heading Instructional Text.

Member Login Problem

Some members had issues logging in to their accounts after the migration from FONZ to the Zoo.

Tessitura determined, that at least in some cases, the issue was that the login was associated with the household, and not the individuals in the household. Using the Transfer Electronic Address feature; which can be done on all members of the household, not just the primary; is the fix.