Below you'll find some of the most frequently asked questions about Friends of the National Zoo (FONZ) membership. Please take a look and see if your question is answered below. If you still have questions, please contact the Membership Office at 202-633-2922, Monday through Friday, 9 a.m. to 5 p.m.
If you do not wish to join online, contact the FONZ Membership Office directly at 202-633-2922 or join at the Zoo at any membership booth, information kiosk, or gift shop.
Please allow 10-15 business days for your membership card and welcome package to arrive in the mail. Still haven't received your card? Don't hesitate to call the FONZ Membership Office at 202-633-2922.
Yes. Your membership is active the day you join FONZ. Please present your temporary card or confirmation email with photo ID to enjoy your benefits.
If you join during a visit to the Zoo, you will be given a temporary card valid for up to three months.
You will receive one membership card if you join at the National, Green, or Basic membership levels. You will receive two membership cards if you join at the Premier level. Premier Plus level members and higher may also order a third membership card in the name of their nanny/caregiver or another adult family member.
Memberships may not be shared by more than one household. Member households include all named adults and their children, and are only valid for the individuals named on the card.
Are you visiting the park and need proof of membership? The Membership office is open Monday-Friday from 9 a.m. to 5 p.m. to assist you. Please contact the Membership Office or call 202-633-2922.
If you misplace your membership card, you can request a new card online. There is a $5 charge for printing a replacement card. Please allow two to three weeks for delivery. Please contact the Membership Office or call 202-633-2922 to request proof of membership prior to your visit.
You can renew your membership online, at the Zoo, or by mail. You will receive renewal notices by mail and by email, if you provide your email address.
I've already renewed my FONZ membership, but I continue to receive renewal notices. Should I be concerned?
If you have recently renewed your FONZ membership, please disregard any further renewal notices. Although we work to process renewals as quickly as possible, it is possible that your payment and the renewal notice may cross in the mail.
Yes, By becoming a FONZ member at any level, you help FONZ support the Smithsonian's National Zoo and Conservation Biology Institute's mission to save species. The National membership level is only available to individuals living more than 200 miles outside of Washington, D.C.
Premier, Premier Plus, and Donor membership levels include free parking when visiting the Zoo during regular visiting hours. Each named cardholder can park at the Zoo for the full day. If a membership has more than one named cardholder, each one can park separately as long as he or she presents his or her membership card at the parking lot. The Basic membership level includes half-off parking fees. Green and National membership levels do not include parking benefits.
Please note: A valid FONZ membership card with matching photo ID is required for free or discounted parking. Parking spaces are limited and available on a first-come, first-served basis during regular Zoo hours, so parking is not guaranteed. Plan to arrive early when weather is nice. The Zoo parking gates open at 8 a.m. and many animals are in their outdoor exhibits before 10 a.m. during the summer season.
One of the great benefits of being a FONZ member is free or discounted admission to other reciprocating zoos and aquariums, and in some cases, discounts in their shops. The reciprocal program list is updated throughout the year by the Association of Zoos and Aquariums—visit www.aza.org for the most up-to-date information. Participating organizations may be added or removed, so it is always a good idea to call ahead. Zoos and aquariums reserve the right to offer different admission discounts depending on the season or special activities taking place the date of the visit.
FONZ does not sell membership information or trade phone and email information. FONZ occasionally shares membership addresses with organizations we believe might be of interest to our members. If you do not wish your mailing address to be shared with other mailers, please or call the Membership Office at 202-633-2922, Monday through Friday, 9 a.m. to 5 p.m.